Comparison table
| Feature | Coast Explorer | Temple Runner | Group Coordinator |
| Written PDF dossier | Yes | Yes | Yes + slide deck |
| Luxor coach timing | Summary only | Full sequencing | Full + staggered pickups |
| Cairo flights | Not included | Included | Included |
| Dive interval rules | Basic note | Written schedule | Per-subgroup schedules |
| On-ground liaison | Email | Email + one call | Dual phones |
| Revisions | 1 | 2 | 3 |
Payment process
Planning fees settle by bank transfer or card at the Sheraton Road office after you approve a written quote. We issue ETA-compliant receipts with tax ID 718-946-203. Excursion payments are never bundled opaque—each boat, coach, or flight appears as its own line with provider name.
Rush requests inside forty-eight hours of departure add EGP 350 to any tier. Public holiday weeks may limit operator availability; we flag constraints before invoicing rather than after payment.
What each tier excludes
No tier purchases airline tickets on your card without written authorization. None include travel insurance premiums. None guarantee weather—only backup sequencing. Group-coordinator does not include simultaneous translators unless quoted as add-on line items for specific operator contracts.
Refund philosophy
Planning fees refund fifty percent if you cancel seven or more days before first scheduled activity and no operator deposits were paid on your behalf. Inside seven days, fees cover coordinator time already spent on operator holds. Excursion refunds follow each operator’s policy—we pass through documentation without markup.
Currency and VAT
Quotes default to EGP for local comparability; EUR or USD equivalents available for agency accounting on request using Central Bank rates on invoice date. VAT treatment follows Egyptian service rules for registered travel desks—receipts suitable for EU agency expense reports when paired with itinerary PDFs.
Examples by guest profile
Solo diver, five resort days: Coast Explorer covers two-tank scheduling plus one desert evening; operator payments separate. Family of four, reef plus Luxor: Temple Runner sequences coach day after two snorkel mornings. Student group sixteen guests: Group Coordinator assigns dual phones and split dive intro versus old-town walking subgroups.
Add-ons outside tiers
Extra revision rounds beyond tier allowance: EGP 200 each. On-ground half-day liaison walking marina with group leader: EGP 600. Arabic-only operator translation by phone during incident: billed at coordinator hourly rate disclosed upfront.
Comparison with resort desks
Resort excursion desks embed convenience markup and limit comparisons. Our fee buys neutral timing research—you may still book resort products after reading trade-offs. Break-even often appears when external Luxor coaches depart earlier and return with better rest stops than hotel convoys.
Installment requests
Planning fees due in full before dossier PDF release. Operator deposits for boats or coaches may split fifty-fifty when providers allow— we never hold guest funds overnight unallocated. Bank transfer confirmations emailed same business day.
Tax invoices for companies
Corporate clients receive ETA invoices with tax ID 718-946-203 and GAFI registry 541907 suitable for EU VAT reverse-charge documentation when applicable. Purchase order numbers accepted on group-coordinator tiers above EGP 4,200.
Seasonal surcharge calendar
Christmas and Easter weeks may add operator surcharges beyond our planning fees—we pass through at cost with invoice screenshots. Ramadan coach schedules shift later departures some years; dossiers note fasting-friendly rest stops when requested.
Loyalty and repeat discounts
Repeat guests within twenty-four months receive ten percent planning fee reduction when referencing prior quote number—cannot combine with group-coordinator institutional PO pricing. Discount applies to Museum Pass fees only, not operator fares.
Price match clarification
We do not price-match resort excursion desks—the product differs. Neutral timing research and written accountability justify our fees even when headline excursion price appears lower on hotel screens hiding shorter routes or omitted lunch quality.
Gift and third-party payment
Relatives may pay planning fees on behalf of travelers with written authorization email from guest address—fraud prevention step before we release dossier PDFs to alternate payer inboxes.
Currency fluctuation note
EGP quotes valid fourteen days from invoice date; re-quote if payment delayed beyond window due to exchange movement affecting operator pass-through costs.
Pricing FAQ
Do tiers include travel insurance?
No. We review your policy clauses against planned activities—see travel insurance tips—but we do not sell insurance products.
Can solo travelers use Coast Explorer?
Yes. The EGP 850 rate applies to solo parties; we may suggest joining open-boat snorkel groups to reduce per-head marina costs, clearly labeled as optional.
What if my resort sells cheaper excursions?
Resort desks optimize convenience, not timing overlap. Our fee buys neutral comparison. You may still book resort boats—we document trade-offs in writing.
Are museum entries included in Temple Runner?
Planning covers when to arrive at Karnak or the Egyptian Museum, not ticket purchase. We list current EGP gate fees we verified by phone that month.
How do groups split payment?
Organizers may pay the full group-coordinator fee and collect shares internally, or we invoice the institution directly with PO numbers when provided.