Contact the Hurghada route desk
Walk-ins welcome at 42 Sheraton Road near the marina taxi rank. Phone and email suit guests in El Gouna or Sahl Hasheesh who prefer PDF briefs before committing dates.
Office hours and response times
Sunday through Thursday 08:00–19:00 Egypt time (UTC+2, no DST). Friday hours 10:00–14:00 for urgent flight changes only. Saturday closed except pre-arranged dive emergency handoffs.
Forms submitted overnight receive a skeleton itinerary by late morning with EGP estimates. Complex Cairo bundles needing passport checks may take one full business day—we never delay to pressure upsells.
What to include in your message
List travel dates, resort zone, party size, ages of children, diving certification level if relevant, and must-do items ranked by priority. Mention if anyone needs wheelchair-accessible coaches or shallow snorkel only days.
We do not require passport scans in the first reply. Identity verification happens only when domestic flights enter the frame, per our privacy policy.
Direct contact
Museum Pass Egypt Co.42 Sheraton Road, Hurghada 84511, Egypt
Tax ID (ETA): 718-946-203 | GAFI Registry: 541907
Tel: +20 65 344 8921
Email: [email protected]
Before you write
Review pricing tiers so you can select coast-explorer, temple-runner, or group-coordinator in the form. Read travel insurance tips if diving or quad safaris appear in your week.
Response workflow
Coordinator assignment follows specialty: Karim Fawzy handles dive-heavy weeks, Nadia Saeed owns Luxor and Cairo flight frames, Omar Hamed covers family and desert segments. Yasmine El-Khouly reviews any dossier exceeding seven days or crossing three activity types.
First replies include skeleton day order, EGP estimate ranges, and explicit exclusions—what we do not book on your behalf. Second replies incorporate your answers about flight arrival times, all-inclusive bracelet constraints, and medical limitations affecting coach or quad participation.
Payment and invoices
Planning fees invoice after written approval, payable at Sheraton Road or by bank transfer with ETA receipt. Excursion payments remain separate line items. We never request cryptocurrency or wire details by unsolicited email—only through signed quote PDFs you already received from [email protected].
Accessibility requests
Wheelchair-accessible coaches exist on select Luxor operators but must be reserved early. Snorkel platforms with ladder assistance vary by boat—note mobility needs in your message so we filter operators before quoting.
Languages we reply in
English and Arabic default. German common among coordinators during winter charter season. Italian and Russian supported on rotation—note preference in message body. We do not use machine translation for final dossiers without human review.
After your trip
Feedback emails arrive within three days of return dates when you opt in on forms. Corrections you report update public guides with dated addenda—your privacy preserved unless you grant testimonial permission separately.
Can I visit without an appointment?
Yes. Ground-floor reception on Sheraton Road accepts walk-ins. Bring your hotel name and rough dates; coordinators pull printed marina maps while you wait.
Do you answer WhatsApp?
We reply to email and phone during office hours. Messaging apps are used only after you receive a written dossier reference number so records stay consistent.
How soon before travel should I contact you?
Three to six weeks ideal for Luxor and Cairo flight frames during peak winter. Last-minute Hurghada boat days possible within forty-eight hours when wind allows—rush fee applies per pricing page.
Do you book hotels?
We focus on activities and routing. Hotel recommendations appear as neutral notes near your resort belt but bookings remain your responsibility unless group-coordinator contracts explicitly include block rooms arranged by your institution.